Privacy policy

Introduction and Effective Date

Welcome to Crossroads Commerce LLC, your trusted source for print on demand services, including POD socks, custom apparel, and personalized products. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website at CrossroadsCommerce.shop, interact with our services, or purchase custom gifts. We are committed to safeguarding your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), California Online Privacy Protection Act (CalOPPA), Children's Online Privacy Protection Act (COPPA), and the Digital Markets Act (DMA).

This Privacy Policy is effective as of February 10, 2026. By using our website or services, you consent to the practices described herein. If you do not agree, please do not use our site. We encourage you to review this policy periodically, as we may update it to reflect changes in our practices or legal requirements.

Crossroads Commerce LLC, located at 6233 Mt View Rd, Antioch, TN 37013, United States, is the data controller responsible for your personal information. Our owner, Lavelle Hatcher, oversees our commitment to privacy excellence.

Information We Collect

We collect various types of information to provide and improve our print on demand services. This includes:

Personal Information

When you create an account, place an order for POD socks or custom apparel, or contact us, we may collect:

  • Name, email address, phone number, billing and shipping addresses.
  • Payment details (processed securely via third-party providers; we do not store full credit card information).
  • Design uploads or preferences for personalized products.
  • Any other information you voluntarily provide, such as feedback or survey responses.

Automatically Collected Information

As you navigate our site, we automatically gather:

  • Device information: IP address, browser type, operating system, and device identifiers.
  • Usage data: Pages visited, time spent on site, referral sources, and interactions with custom gifts features.
  • Location data: Approximate location based on IP address to customize shipping options for print on demand orders.

Cookies and Similar Technologies

We use cookies, web beacons, pixels, and local storage to enhance your experience:

  • Essential cookies for site functionality, like maintaining your shopping cart for POD socks.
  • Performance cookies to analyze site traffic and improve custom apparel browsing.
  • Advertising cookies to show relevant ads for personalized products on third-party sites.
  • Third-party cookies from analytics providers like Google Analytics to track user behavior anonymously.

Log Data

Our servers log information such as access times, error reports, and security events to maintain site integrity and troubleshoot issues related to print on demand operations.

We do not collect sensitive personal information (e.g., racial origin, health data) unless explicitly provided and necessary for your order.

How We Use Your Information

Your data enables us to deliver exceptional print on demand services:

  • Process and fulfill orders for POD socks, custom apparel, and custom gifts, including printing, packaging, and shipping.
  • Communicate with you: Send order confirmations, updates, promotional offers, and newsletters (with opt-out options).
  • Improve our services: Analyze usage patterns to enhance site features and product recommendations for personalized products.
  • Personalize your experience: Suggest designs or promotions based on past interactions.
  • Prevent fraud: Verify transactions and monitor for suspicious activity.
  • Comply with legal obligations: Respond to subpoenas or regulatory requests.
  • Marketing: With your consent, use data for targeted ads or email campaigns promoting print on demand deals.

We retain your information only as long as necessary for these purposes or as required by law, typically up to 7 years for financial records.

How We Share Your Information

We share information responsibly to operate our business:

  • Third-Party Service Providers: With printing partners (e.g., for producing POD socks), payment processors (e.g., Stripe, PayPal), and shipping carriers (e.g., USPS, FedEx) who need access to fulfill orders. These partners are contractually bound to protect your data.
  • Business Partners: For co-marketing or affiliate programs related to custom apparel.
  • Legal Requirements: If required by law, such as in response to court orders, or to protect our rights, safety, or property.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with appropriate safeguards.
  • Aggregated Data: We may share anonymized statistics for research or marketing, without identifying individuals.

We do not sell your personal information to third parties for their direct marketing purposes without your explicit consent, in line with CCPA and GDPR.

Cookies and Tracking Technologies

Cookies help us provide a seamless experience for browsing personalized products. You can manage cookies via your browser settings:

  • Essential cookies cannot be disabled without affecting site functionality.
  • Opt-out of tracking cookies through our cookie banner or tools like Google Analytics opt-out. We use pixels from platforms like Facebook for retargeting ads on custom gifts. For more details, see our cookie policy linked on the site.

Your Choices and Rights

We respect your control over your data:

  • Access and Rectification: Request a copy of your information or correct inaccuracies via support@CrossroadsCommerce.shop.
  • Deletion: Ask us to erase your data, subject to legal retention requirements (GDPR Article 17, CCPA right to delete).
  • Opt-Out: Unsubscribe from marketing emails or opt-out of data sales/sharing under CCPA. Use "Do Not Sell My Personal Information" link on our footer.
  • Objection and Restriction: Object to processing for direct marketing or restrict it under certain conditions (GDPR).
  • Portability: Receive your data in a structured format (GDPR).
  • California Rights: CCPA grants rights to know categories of data collected, sources, purposes, and third parties shared with.
  • EU/UK Rights: GDPR provides additional protections; designate an authorized agent if needed.

Requests are processed within 30-45 days, free of charge unless excessive. Verify identity for security.

Data Security

We implement robust measures to protect your information:

  • Encryption: SSL/TLS for data in transit, encryption at rest for sensitive data.
  • Access Controls: Limited employee access on a need-to-know basis.
  • Monitoring: Regular audits and vulnerability scans.
  • Incident Response: Prompt notification in case of breaches, as required by GDPR and CCPA.

While no system is infallible, we strive for industry-best practices to secure your print on demand data.

Children's Privacy

In compliance with COPPA, our services are not directed to children under 13 (or 16 in some jurisdictions). We do not knowingly collect data from minors. If we discover such collection, we delete it immediately. Parents can contact us at support@CrossroadsCommerce.shop to review or delete child data.

International Data Transfers

As a US-based company, we may transfer data internationally. For EU/EEA users, we use Standard Contractual Clauses or other mechanisms to ensure GDPR-compliant transfers. We assess third-party providers for adequate data protection.

Changes to This Policy

We may update this Privacy Policy to reflect changes in practices or laws. We'll notify you via email or site notice for material changes, with the new effective date posted. Continued use constitutes acceptance.

Contact Us

For questions or to exercise rights, contact:

Your privacy matters to us—thank you for trusting Crossroads Commerce LLC with your personalized products needs.